| What it answers | Is this portal set up right for how the business works, and what should change? | What is wrong in the portal right now, and is it getting better or worse? |
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| When it happens | Once, or at a set interval agreed in the engagement. | On a schedule set by plan: weekly on Starter and Essential, daily on Freedom. |
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| How it works | Interviews, process mapping, and a consultant reviewing the portal by hand. | 150 deterministic rules run read-only against the portal, with evidence for each finding. |
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| Business context | Strong. A consultant can ask why a process exists before judging it. | Limited to what the data shows. It flags the issue, and a person decides what it means. |
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| Output | A report or presentation, usually with a prioritized roadmap. | A health score, prioritized findings with evidence, and a history you can compare over time. |
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| After the audit | Fixes are scoped as a separate project, or handed to your team. | Paid plans add governed fixes: each change is previewed, approved by a portal owner, and verified by a fresh audit. |
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| Catching new problems | Not until the next audit. | At the next scheduled run. |
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| Cost model | A project fee that varies by scope and agency. | A free Starter plan, then published monthly plans. See pricing. |
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