Terms of Service

Ancil is operated by INSIDEA, Inc. ("INSIDEA", "we", "us"), a Delaware corporation headquartered at 8 The Green, Ste R, Dover, DE 19901, United States.

These Terms form a binding agreement between you, or the entity you are authorised to represent, and INSIDEA, Inc. Reach us at legal@insidea.com or hello@ancil.ai.

You must provide accurate information when creating a workspace. You are responsible for the activities of users you invite into your workspace and for the actions any of them take inside Ancil.

You must be at least 18 to use Ancil and you must have authority to bind any organisation you represent.

You must keep login credentials confidential, use reasonable security controls, promptly remove access that is no longer required, and notify security@ancil.ai of suspected account compromise.

You may not reverse-engineer, scrape, or attempt to disrupt Ancil. You may not use Ancil to violate any law or any third-party right, or to process data you do not have the right to process.

You will not connect a HubSpot portal you do not have authority to administer.

You may not use Ancil to introduce malicious code, probe another customer’s data, evade usage limits, perform unlawful surveillance, or make automated decisions that produce legal or similarly significant effects without appropriate human review and lawful authority.

Pricing is published at ancil.ai/pricing. Subscription plans renew month-to-month until cancelled. Onboarding, migration, integration, and other scoped services follow the commercial terms in the applicable order form.

You can cancel any paid plan from the Billing tab at any time. Cancellation takes effect at the end of your current billing period.

Fees are exclusive of taxes. We reserve the right to change pricing on at least 30 days notice; changes do not apply to the remainder of a paid period you have already begun.

You retain all rights to data you bring into Ancil, including HubSpot data we read on your behalf. We process it as your processor in order to provide the service.

Detail on storage, retention, encryption, and sub-processors lives in our Privacy Policy and DPA.

You represent that you have supplied all notices, obtained all rights and consents, and established every lawful basis needed for the data and instructions you provide to Ancil.

INSIDEA and its licensors retain all rights in Ancil, its software, methods, models, documentation, and service-generated improvements. You retain your rights in Customer Data.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use Ancil during your subscription. Feedback may be used without restriction or payment, provided it does not identify you or disclose your Confidential Information.

Each party will protect the other party’s non-public information using at least the same care it uses to protect its own non-public information of similar sensitivity, and never less than reasonable care.

A receiving party may disclose Confidential Information only to personnel, contractors, and advisers who need it and are bound by confidentiality, or where legally required after giving notice when permitted.

Ancil interoperates with HubSpot and other third-party services. Their availability, data, APIs, terms, and product changes are outside our control. You remain responsible for your third-party accounts and permissions.

Ancil may generate analyses, recommendations, drafts, or implementation steps with AI assistance. These outputs may be incomplete or inaccurate and require qualified human review before reliance, publication, or a production change.

We aim for high availability but do not promise zero downtime. Scheduled maintenance and short outages may occur. Enterprise customers receive a written SLA in their order form.

Ancil is provided "as is". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

In no event will either party’s aggregate liability under these Terms exceed the fees paid by you in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, special, or punitive damages.

Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded by law.

You will defend and indemnify INSIDEA and its affiliates from third-party claims arising from Customer Data, your unlawful or unauthorised use of Ancil, your instructions, or your violation of Sections 2, 3, or 5, except to the extent caused by INSIDEA’s breach of these Terms.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend or terminate immediately for unlawful or abusive use.

On termination, you may export your data for 30 days; after that we may delete it.

We may update these Terms from time to time. If a change is material we will notify you by email or in-product at least 30 days before it takes effect.

These Terms are governed by Delaware law, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to that venue.

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our consent, except in connection with a merger or sale of substantially all assets. If a provision is unenforceable, the remainder continues. These Terms, the DPA, an applicable order form, and incorporated policies are the entire agreement for Ancil.

Formal notices to INSIDEA must be sent to legal@insidea.com and INSIDEA, Inc., 8 The Green, Ste R, Dover, DE 19901, United States. Product questions may be sent to hello@ancil.ai.