HubSpot users with no login in 90 days

Users with no successful login in 90 days may have left, changed role, or never adopted HubSpot. Each can hold a paid seat and live access. Check the last active date for every user, confirm with managers, and remove or reduce access for accounts that are no longer needed.

GovernanceGOV-003Updated 2026-10-28

Why it matters

Paid seats assigned to people who do not use them are direct cost.

Accounts that belong to former employees are a security risk, and their records, workflows, and reports may still depend on them.

How to find it in HubSpot

Open Settings > Users & Teams.
Sort by the Last active column.
Note users with no activity in 90 days, and check which paid seats they hold.

How to fix it safely

Confirm with each manager whether the person still needs access. Service accounts and new hires can explain missing logins.
Before removing a user, reassign the records, workflows, and reports they own.
Remove the user or move them to a free view-only seat, and reclaim paid seats.
Add user review to your offboarding checklist so this does not build up again.

How Ancil checks this

Rule: GOV-003
What it looks for: Runs on portals with at least 3 users. Flags users with no successful login in the 90-day activity window HubSpot provides.
Severity: Info below 5 users. Warning at 5 or more.
Evidence shown: User IDs, email addresses, and assigned seats for up to 50 users, plus how many of them hold paid seats.
Governed fix: Not automated. Ancil treats this as a review signal, not proof of inactivity, and never removes users or seats automatically.

Too many super admins in HubSpot Open HubSpot deals with no owner Disabled HubSpot workflows: clean up or delete Stale HubSpot deals with no recent updates

Run this check and 149 more.

Ancil connects to HubSpot read-only in about 60 seconds. Nothing changes in your portal without your approval.

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